An entirely natural range of homeopathic treatments/prophylaxis for chronic and tropical diseases

Customer Service

Shipping & Delivery

Orders to South Africa; Middle East; Asia; PNG; Pacific Islands and Australasia are shipped via Australia Post's Express Post service in order to ensure it reaches you in a secure and timely fashion. Where possible, we dispatch all orders the next business day.

Orders to South Africa tend to be delayed in SA Customs and may take up to three weeks to arrive.

Orders to the Middle East; Asia and Pacific Islands tend to take 10-14 days.

Orders to PNG tend to take 7-10 days whilst orders to Australasia are usually delivered within 5-7 days.

In cases where dispatch is delayed by more than 1 business day, the client will be informed by email by the 3rd business day with a reason for the delay.

In the case where an unusually large order cannot be fulfilled within the given timeframes Blue Turtle Remedial Sciences Pty Ltd ("BTRS") reserve the right to fulfil the order in parts (ie back-order) subject to the client's consent aforehand.

Delivery Address Accuracy: the Client is responsible for ensuring that complete and accurate shipping addresses are submitted for each order.

In the case that an order is returned to us for reasons of incomplete or inaccurate address or the recipient was unavailable to take delivery then Blue Turtle Remedial Sciences reserve the right to request or charge additional postage fees should the order need to be resent.

Shipping addresses as submitted at the time of order can be amended via email to info@blueturtlegroup.com. An amendment may be made via telephone in lieu of notification via email.

Privacy & Security
Privacy: We may collect information about you by your use of the website. The only personal information we may collect is what you volunteer. We do not provide your details to any external source without your consent.

Security: When purchasing from blueturtlegroup.com, your details pass through a secure server using the latest 128-bit SSL encryption technology which is the industry standard. Our system never sees your credit card details nor do we store your credit card details. Your payment details are processed via ANZ's Cybersource secure payment gateway or Paypal who in turn pay us.

Returns & Replacements 
BTRS takes no responsibility for incorrect use of products, including usage and storage. Returns require proof of purchase, and will only be accepted within 14 days of purchase of an unopened/unused product. Please return items to the place of purchase (as designated on the invoice) with your paperwork or use the Contact Us form to coordinate a return via Australia Post.

Ordering

Add items to the cart and follow the checkout process to the end. Please ensure that you press the "Place Order" button at the end of checkout to trigger the final order placement step.

Payment, Pricing & Promotions

All prices are in AUD and include 10% GST (where applicable). Payment methods accepted are Visa, Mastercard and Paypal.

Viewing Orders

Follow the link to View Orders to:
  • View Current Orders and see their status
  • View Historical Orders
  • Reorder based on an old order
  • Print Orders
  • Print Invoices 

Updating Account Information

You can update your account information on the My Account page. This page enables you to manage your:
  • Contact Information
  • Newsletter Subscription
  • Default Billing Address
  • Default Shipping Address
  • Reviews
  • *Note, address changes will be applied to next order. Changes will not be applied to existing orders as they are already processed.

 

Terms & Conditions

Thank you for visiting  the BTRS website. Please note that by using the BTRS website, you are agreeing to comply with and be bound by the terms of condition of use. We reserve the right to modify the terms and conditions of use at our discretion and without notice. By continuing to use the site you confirm your acceptance of the modified terms.

Acceptance of Orders: Receipt of your order does not necessarily signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after the receipt of your order to choose to accept or decline your order without reason given. We reserve the right to refuse your order without giving reason. We will communicate this to you at our earliest opportunity.

Delivery: The delivery times are estimates only. Whilst we aim to maintain the highest standard of service, we are not responsible for any delays that may be incurred by Australia Post or any other courier or shipping service we may use. We cannot be held responsible for incorrectly submitted addresses.

Order Returns: Any faulty or damaged stock returned within 14 days with valid purchase receipts will be replaced at no additional charge to the customer. Any order received that is incorrect and is the fault of BTRS will be replaced upon receipt of the original order and valid purchase dockets. Any order received that is incorrect and is the fault of the customer will be amended where appropriate and a partial refund issued on safe and acceptable return of the incorrect items subject to receipt of the original order and valid purchase dockets: where the error is with the client, the shipping costs will not be refunded

Pricing/Typographical Errors: All prices are in Australian Dollars (AUD), and include 10% GST where applicable. In the event of a product being listed on the website with an incorrect price due to typographical or supplier error BTRS reserves the right to cancel or refuse any order placed for that product listed at the incorrect price. If your order has been confirmed and your credit card charged, BTRS reserves the right to cancel the order and immediately issue a credit to your credit card account for the amount of the incorrect price.

Disclaimer: You agree that the website and its content are provided to you on an ‘as is’ basis without any representations or warranties of any kind, express or implied, as to its operation or the information and materials available on the website. We reserve the right to modify or withdraw this Website at any time without liability to you. You acknowledge and agree that the use of the Website is at your own risk and that the Website may contain errors, faults and inaccuracies or that, from time to time it may be incomplete or out of date. All liability howsoever arising out of errors, faults, inaccuracies or incomplete or out of date information on the website is hereby expressly excluded to the fullest extent permitted by law. We cannot guarantee that all files or programs available for download and/or execution from or via this Website are free from viruses or other conditions which could damage or interfere with data, hardware or software with which they might be used. You assume all risk of use of all programs and files on this Website, and you release us entirely of all responsibility for any consequences of their use. Neither we, nor our Directors, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this Website. The limitation applies to direct, indirect, consequential, punitive or other damages. You or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Termination: These terms are effective even if this agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without notice, and agree that we may delete your registration and bar any further access to the site. You agree that we shall not be liable to any third party for any termination of your access to the site

Blue Turtle Remedial Sciences Pty Ltd

 Effective Date: January 01, 2015.