Orders to South Africa; Middle East; Asia; PNG; Pacific Islands and Australasia are shipped via Australia Post's Express Post service in order to ensure it reaches you in a secure and timely fashion. Where possible, we dispatch all orders the next business day.
Orders to South Africa tend to be delayed in SA Customs and may take up to three weeks to arrive.
Orders to the Middle East; Asia and Pacific Islands tend to take 10-14 days.
Orders to PNG tend to take 7-10 days whilst orders to Australasia are usually delivered within 5-7 days.
In cases where dispatch is delayed by more than 1 business day, the client will be informed by email by the 3rd business day with a reason for the delay.
In the case where an unusually large order cannot be fulfilled within the given timeframes Blue Turtle Remedial Sciences Pty Ltd ("BTRS") reserve the right to fulfil the order in parts (ie back-order) subject to the client's consent aforehand.
Delivery Address Accuracy: the Client is responsible for ensuring that complete and accurate shipping addresses are submitted for each order.
In the case that an order is returned to us for reasons of incomplete or inaccurate address or the recipient was unavailable to take delivery then Blue Turtle Remedial Sciences reserve the right to request or charge additional postage fees should the order need to be resent.
Shipping addresses as submitted at the time of order can be amended via email to firstname.lastname@example.org. An amendment may be made via telephone in lieu of notification via email.